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Chatwoot

Chatwoot App

About

Chatwoot is an open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc.

Email Inbox Configuration

To configure Chatwoot to use Cloudron mail, add an inbox channel of type email with the following IMAP and SMTP configuration:

Assuming my.cloudron.io is your mail server and support@cloudron.io is your desired support mailbox:

  • Create a mailbox in your Cloudron dashboard for support@cloudron.io
  • Add inbox channel of type email in Chatwoot
  • Configure IMAP
  • Configure SMTP

Forwarding Address

The forwarding address displayed by Chatwoot can be safely ignored.

Custom config

Custom environment variables can be set in /app/data/env using the File manager. Be sure to reboot the app after making any changes.

Rails Console

To access the Chatwoot admin console, use the Web terminal and source the environment first before running rails commands.

# set -o allexport
# source /app/data/env
# RAILS_ENV=production bundle exec rails c