Support¶
Forum¶
The Forum is the best place to ask support
questions. The Forum makes reported issues SEO friendly and helps others (and you)
find resolutions to existing problems.
Email¶
For sensitive support questions, please write to support@cloudron.io. Please send emails from your Cloudron.io account so that we can associate your request with your subscription. If you have multiple subscriptions, please put in your Cloudron ID as well. You can find the Cloudron ID in the Settings page of the dashboard as well as https://console.cloudron.io/#/cloudrons .
For sales related enquiries, please write to sales@cloudron.io.
Remote Support¶
Remote Support Disclaimer
Please read our Remote Support Disclaimer carefully before giving us Remote Access.
To enable SSH access to your server for the Cloudron support team, use the Enable SSH support access
button in the Support view.
SSH Keys¶
Remote Support Disclaimer
Please read our Remote Support Disclaimer carefully before giving us Remote Access.
You can also add the following SSH keys manually. Depending on your setup, the keys below can be added
to the following file: /home/cloudron-support/.ssh/authorized_keys.
ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAIGWS+930b8QdzbchGljt3KSljH9wRhYvht8srrtQHdzg support@cloudron.io
You can also run the following command:
cloudron-support --enable-remote-support
To disable support:
cloudron-support --disable-remote-support
Keep the key to a single line
SSH key must be added as a single line. Make sure it doesn't break across multiple lines.