Support
Forum
The Forum is the best place to ask support
questions. The Forum makes reported issues SEO friendly and helps others (and you)
find resolutions to existing problems.
For support related enquiries, please write to support@cloudron.io.
For sales related enquiries, please write to sales@cloudron.io.
Remote Support
To enable SSH access to your server for the Cloudron support team, use the Enable SSH support access
button in the Support view.
SSH Keys
You can also add the following SSH keys manually. Depending on your setup, the keys below can be added
to one of the following files: /root/.ssh/authorized_keys OR /home/ubuntu/.ssh/authorized_keys.
ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAIGWS+930b8QdzbchGljt3KSljH9wRhYvht8srrtQHdzg support@cloudron.io
You can also run the following command:
cloudron-support --enable-ssh
Keep the key to a single line
SSH key must be added as a single line. Make sure it doesn't break across multiple lines.
Diagnostics
If the Cloudron dashboard is unreachable, it can be difficult to diagnose what is wrong. You can SSH into your server and run the following script when contacting the Cloudron team.
This script collects some diagnostic information on the server and enables SSH support when given --enable-ssh
sudo cloudron-support [--enable-ssh]