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osTicket App


osTicket is the world’s most popular customer support software.

Admin Checklist

  • Do not remove the email address of osTicket Alerts under 'Email Addresses'. This mailbox is managed by Cloudron and you can change the email address from Cloudron dashboard's Email section.

  • Change the administrator email under Emails -> Email Settings and Options. If you miss this, osTicket will send alerts to this address and bounces get attached to tickets.

User Management

osTicket is integrated with Cloudron user management. However, agents must be manually added into osTicket before they can login. When adding an agent, choose LDAP as the authentication backend.


osTicket comes with a CLI tool for various administrative tasks like managing users. Use the Web Terminal to run the following command:

    sudo -E -u www-data php /app/code/upload/manage.php