osTicket App

About

osTicket is the world’s most popular customer support software.

• Questions? Ask in the Cloudron Forum - osTicket
• osTicket Website
• osTicket forum
• osTicket issue tracker

Admin Checklist

• Do not remove or change the email address of osTicket Alerts under 'Email Addresses'. This mailbox is managed by Cloudron and you can change it from the email configuration of the app in the Cloudron dashboard.

• Change the administrator email under Emails -> Email Settings and Options. If you miss this, osTicket will send alerts to this address and bounces get attached to tickets.

User Management

osTicket is integrated with Cloudron user management. However, agents must be manually added into osTicket before they can login. When adding an agent, choose LDAP as the authentication backend.

CLI

osTicket comes with a CLI tool for various administrative tasks like managing users. Use the Web Terminal to run the following command:

    sudo -E -u www-data php /app/code/upload/manage.php