Pricing & Billing

Form of payments

We accept Visa, MasterCard, American Express and Discover.

We do not store any credit card information and all payments are handled through Stripe.

Billing period

We charge on a monthly or yearly subscription basis (prepaid). Any charges will be made on the first day of the billing period. Any service can be cancelled at any time, the service will then be terminated at the end of the current billing period.

Canceling subscription

Subscription can be cancelled anytime at cloudron.io. Once cancelled, we will stop billing you from the next month.

Your apps and server will continue to work forever despite the cancellation. However, they won't receive any updates and you won't be able to install new apps.

Cloudron and app packages have a rolling release model. This means that if you fall behind releases too much, we may not be able to support your setup, if you resume the subscription later.

VAT & Taxes

For customers in the EU, VAT (value added taxes) is NOT included in the price. The VAT amount depends on the rate of the country of your billing address. Customers outside the EU won't have any taxes applied.

Credit Card Hold & Duration

When you enter a card, we verify the card through our external payment provider stripe. We will attempt a small hold on your card. This hold will get removed after 7 days.

Payment failures

Payment failures can be resolved by adding a new credit card to your account. As we only allow one credit card per account, you will need to overwrite the old credit card information in your account page. Our billing system will automatically retry using any new credit card.

Invoices

Invoices can be download from here.