Support¶

Forum¶

The Forum is the best place to ask support questions. The Forum makes reported issues SEO friendly and helps others (and you) find resolutions to existing problems.

Open Forum

Email¶

For sensitive support questions, please write to support@cloudron.io. Please send emails from your Cloudron.io account so that we can associate your request with your subscription. If you have multiple subscriptions, please put in your Cloudron ID as well. You can find the Cloudron ID in the Settings page of the dashboard as well as https://console.cloudron.io/#/cloudrons .

For sales related enquiries, please write to sales@cloudron.io.

Remote Support¶

Remote Support Disclaimer

Please read our Remote Support Disclaimer carefully before giving us Remote Access.

To enable SSH access to your server for the Cloudron support team, you will have to SSH into your server and run the following command:

Bash
1	`cloudron-support --enable-remote-support`

You can also add the following SSH keys manually. Depending on your setup, the keys below can be added to the following file: /home/cloudron-support/.ssh/authorized_keys.

/home/cloudron-support/.ssh/authorized_keys
1	`ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAIGWS+930b8QdzbchGljt3KSljH9wRhYvht8srrtQHdzg support@cloudron.io`

To disable support:

Bash
1	`cloudron-support --disable-remote-support`

Keep the key to a single line

SSH key must be added as a single line. Make sure it doesn't break across multiple lines.