Support

Forum

Get technical support and ask app-related questions on our forum. Our engineers monitor the forum and respond to all queries.

Use email only for sensitive issues: licensing, billing, legal matters, or cases requiring private data.

For sensitive support questions, write to support@cloudron.io.

For sales related enquiries, write to sales@cloudron.io.

Remote Support Disclaimer

Read our Remote Support Disclaimer before giving us Remote Access.

Enable remote support via SSH:

Bash
cloudron-support --enable-remote-support

This command places our SSH key into /home/cloudron-support/.ssh/authorized_keys:

/home/cloudron-support/.ssh/authorized_keys
ssh-ed25519 AAAAC3NzaC1lZDI1NTE5AAAAIGWS+930b8QdzbchGljt3KSljH9wRhYvht8srrtQHdzg support@cloudron.io

Disable remote support:

Bash
cloudron-support --disable-remote-support